Frequently Asked Questions
Where can I find provider notes?
Provider notes can be found in Health Services > Medical Record > Visit Summaries. Starting January 1, 2019, your Visit Summaries include the following notes:
- Inpatient: discharge summary, delivery note and POST order
- Outpatient: ambulatory progress notes (not including adolescent medicine, psychiatry and child protection team notes)
Why do I have to provide relationship status when sharing access?
Recent updates to our electronic health record system require a relationship status for all persons who share access to their information. Providing this information will increase the accuracy of our records and improve overall experience.
How do I get records that are not in the portal?
You can access records that are not in the portal by contacting your IU Health provider or calling Release of Information at 317.962.8670 Monday-Friday from 8am - 5pm Eastern Time (excluding major holidays).
How do I get/find an itemized bill?
You can access your itemized bill by calling Revenue Cycle Customer Service at 877.668.5621 Monday-Friday from 8am - 7pm Eastern Time (excluding major holidays). You can also request an itemized bill in the Bill Pay section of the My IU Health patient portal.
How do I add access to a child under the age of 14?
If you currently have an account, you can request access by logging in and clicking on ‘Manage Account’ from the drop down near your name and then clicking ‘Request Access to My Child’ on the left side panel. You will then need to fill out the form with your child’s information and click submit. NOTE: The child must have a SSN on record and patient and guardian's address must match.
How do I add/create an account for a 14-17 year old?
IU Health does not provide access to online medical information for parents and guardians of teenagers between the ages of 14 and 17. However, the patient can create an account by completing the appropriate form at their physician's office. The office will send the patient an invitation with an activation code to create an account. From there, the patient may share their access with others.
I have changed email addresses how do I get it changed on my MY IU Health profile?
Log in and select the drop-down arrow beside your name. Select "Manage Account" from the drop-down menu then click the "Update Email" link from the left navigation. Complete the form and click submit. An email confirmation will be sent to your new email address.
How do I see billing information for my spouse or child?
If you have been designated the guarantor for a patient you will need to select the correct billing account (patient) at the top of the billing services page to see their bill.
How do I get my Username/Password if I can't remember answers to my security questions?
If you no long remember your responses to your security questions, you can recover your Username/Password by contacting your IU Health provider or calling Health Information Management at 317.963.1661 Monday-Friday from 8am - 5pm Eastern Time (excluding major holidays).
What's my username? How can I get my username?
The username is needed as part of the online security measures we have taken to ensure your personal information is protected. If you have forgotten your username, please use the "Forgot Username" link to walk through the process of recovering your username.
What's my activation code?
An activation code is needed as part of the online security measures we have taken to ensure your personal information is protected. For security purposes, your activation code expires 90 days after it was created. This is provided to you when you visit your physician's office. If you are unable to remember your activation code, please contact Health Information Management at 317.963.1661 Monday-Friday from 8am - 5pm Eastern Time (excluding major holidays).
What is a clipboard?
The clipboard is a new feature available in the My IU Health patient portal. Before most provider facing visits, you may receive one of these electronic clipboards that allow you to securely review and update your health history online.
Where do I access a clipboard?
Log into your My IU Health patient portal account (https://myiuhealth.org/). Once you log in, click the Health Services icon in the “My Favorites” section. This takes you to the Health Services Home page. On this page, there are two items indicating a clipboard is available. First, just above the photo, there will be an announcement of a clipboard. Second, you will also see an orange box with an exclamation point on top of the Appointment icon.
Can I save the clipboard information and come back later to finish it?
Yes, if you do not finish the clipboard, you can log back in to your My IU Health Patient portal account and finish your clipboard. Also, if you lose connection while filling a clipboard out, the system will save the information you have already entered.
I have multiple clipboards do I have to fill out each one?
You may see more than one clipboard to complete. If your appointments are scheduled on the same day, you only need to complete one clipboard. If you have upcoming appointments on different days, then you will need to complete a clipboard for each day you have appointments scheduled.