My IU Health Guide - Health Services

Frequently Asked Questions

  • Secure Messaging

    You can send a secure message to your provider using our messaging service.

    An IU Health team member will respond to your message within one business day. If your message is regarding an urgent need, please contact your physician’s office by phone. For emergency assistance, call 911.

    To send a message, please follow these steps:

    1. Go to myiuhealth.org  and sign in. Click the “Health Services Inbox” icon under Favorites.

    2. Click, “Send a Message” button. 

     

    3. Write your message. To search for your provider, you’ll need to enter the first two letters of his or her first name. Then, you will see a list of names you can pick from. Find your doctor and click on that name. Then, write your subject line and the message. If you need to attach a document, you can click on the “Choose File” button and upload your file. Once you have finished writing the message, click "send."

    Note: If you are sending a message on behalf of someone else, make sure you select his or her name before you start writing the message. This is at the top of the message that says, “This message is sent on behalf of.” 


  • Lab Results

    After you’ve completed lab work at one of our facilities, you will be able to see the result in your My IU Health account. Please note: We will post the results 36 hours after the tests have been completed.

    To view your lab results, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the “Health Services” icon under Favorites.

    You have two choices to view your lab results. You can either:

    2a. Left-hand side of the screen: On the left-hand side of your screen, you will be able to view your most recent lab results.

    OR

    2b. Select “Medical Record.” This is the folder icon on the top of your screen. On the left-hand side of your screen, you will be able to click, “Results.” Once you click on this, you will see a complete list of your lab results.


  • Radiology Reports

    Select Radiology reports are released to your account 72 hours after being reviewed by an IU Health provider.

    To view your Radiology reports, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the “Health Services” icon under Favorites.

    2. Select “Medical Record.” This is the folder icon on the top of your screen.

    3. Select “Radiology Reports.” This is the last icon on the left-hand side of your screen. Once you click on this, you will see your reports, if they are available.

     

  • Medication Renewal Requests

    We offer patients the opportunity to renew their medications through My IU Health.

    To request a prescription renewal, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the “Health Services” icon under Favorites.

     

    2. Select “Medical Record.”  This is the icon of a folder with a medical cross on it.

    3. Select "Medications." This is the icon with a pill next to it on the left-hand side of the page. After you click this icon, you will click on the “Renew” button.

     

    4. Identify the prescription you need renewed and complete the form.  In this section, you will be asked which provider to send the renewal request to, the reason for the renewal and the quantity needed. In the event we have any questions regarding your prescription, let us know if you prefer to be contacted by secure message or by phone. There is also a box available where you can leave additional comments for your provider. Then, click “Send.”

     


  • Clipboards
    1. What is a clipboard? The clipboard is a new feature available in the My IU Health patient portal. Before most provider facing visits, you will receive one of these electronic clipboards that allow you to securely review and update your health history online.
    2. How do I know if I have a clipboard available? Once you log into your My IU Health patient portal account (https://myiuhealth.org/), click the Health Services icon in the “My Favorites” section. After you click the Health Services icon, you will be on the Health Services Home page. There are two indicators on this page if there is a clipboard available. First, just above the photo, there will be an announcement of a clipboard. Second, you will also see an orange box with an exclamation point on top of the Appointment icon.
    3. You may see more than one clipboard to complete. If your appointments are scheduled on the same day, you only need to complete one clipboard. If you have upcoming appointments on different days, then you will need to complete a clipboard for each day you have appointments scheduled. If you have any questions, please contact your provider's office.
    4. How do I fill out the clipboard? Click on the either area noted above. Select the clipboard for the appointment necessary by clicking “Take Now.” You will be presented an Overview page listing the sections you will complete, click the “Begin” button to start your clipboard. Each section has instructions along the right-hand side.
      1. At the end of each section, you will click the “Next” button to move into the next area of the clipboard.
      2. If you view information that is incorrect, click the “Edit” button and make corrections.
      3. If the information is correct, click the “Save” button.
      4. Once you have completed the clipboard, you will have an opportunity to review all your answers. You may modify by clicking Edit if necessary.
      5. Once you have completed your review, click “Submit Answers.”
    5. If I submit a clipboard, does it become part of my medical record? Once you fill out and submit a clipboard, expect your provider’s staff to confirm that nothing has changed. The information will become a part of your health information record.
    6. Can I see clipboards I have already submitted? Yes, patients or those individuals with access to a patient’s information, may see completed clipboards at any time. Here is how you access your completed clipboards.
      1. Log in to myiuhealth.org
      2. Click on the Health Services icon
      3. Click on the Review Clipboards icon
      4. Click on the Completed tab near the middle of the page
      5. A list will be presented if you have any completed clipboards
    7. I would like additional help. If you have questions, please contact Health Information Management at 317.963.1661 Monday-Friday from 8 am - 5 pm Eastern Time (excluding major holidays) or your provider’s office during their hours of operation.
  • Online Scheduling

    We offer patients the opportunity to schedule their own appointments online through My IU Health.

    With self-service scheduling, you no longer have to call to make an appointment. Self-service scheduling gives you 24-hour access to schedule an appointment from any computer, tablet or smart phone. If for some reason an appointment cannot be self-scheduled, you may make an online appointment request.

    To schedule an appointment, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the "Health Services" icon under Favorites.

     

    2. Select “Schedule an Appointment.” This is the checkbox icon.

     

    3. Complete the form. In this section, you will select whom the appointment is for (in the event you are scheduling the appointment for someone else) and the type of appointment that is needed. Once you have completed the form, click “Search.”

     

    4. Select Location. This page will provide you a list of locations for the selected appointment type. You can scroll to find the location that is most convenient for your schedule, then click "Next".

    Note: You are able to edit the previous steps by click the blue "Edit" button at any time prior to selecting a day and time.

     

    5. Schedule Appointment.  This page will give you a list of available dates and times to make your next appointment.  If you scroll to the bottom, you can select "Load more appointment times" and new appointments will appear.  Hit the "Select" button to schedule an appointment time that works for you.

     

     6. Tell Us More. In this section, you will be asked what your symptoms are (such as, “coughing” or “neck pain”) and if you have any special needs or comments. Please let us know if you would prefer to be contacted by secure message or phone. Click, “Confirm Your Appointment” or "Cancel."

     

     


  • Requesting an Appointment

    We offer patients the opportunity to request their next appointment online through My IU Health. This service is for appointments that cannot be self-scheduled.  When you request an appointment, your doctor's office will follow up with either a secure message or a phone call to book the appointment.

    To request an appointment, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the "Health Services" icon under Favorites.

    2. Select “Request an Appointment.” 

    3. Complete the form. In this section, you will select whom to send the request to. Start typing the name of the provider (at least two letters) you would like to schedule an appointment with. Then, you select when you would prefer to be seen, what day you would prefer, the preferred time and why the appointment is needed. Please note if you would like us to contact you by secure messaging or by phone. Then, hit “Send request.” An IU Health team member will respond to your request within 24 hours.

     

  • Request to Cancel an Appointment

    If you need to request cancel an appointment, you must make the request at least 24 hours before the appointment.

    To request to cancel an appointment, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the "Health Services" icon under Favorites.

    2. Select “View Upcoming Appointments.” This is the calendar icon on the top of your screen.

     

    3. Cancel your appointment. To request to cancel an appointment online, select the “Options” button next to your appointment and select “Cancel Appointment.” If the appointment falls within the next 24 hours, you must call the provider's office to cancel the appointment. 

    4. Complete the form. You will want to be sure you send the request to the provider the appointment is scheduled with.  If you cannot find the provider on the messaging list, you will need to call his or her office to cancel the appointment. Once you have finished, click “Send Request.”

     


  • Request to Reschedule an Appointment

    If you need to request to reschedule an appointment, you must make the request at least 24 hours before the appointment.

    To request to reschedule an appointment, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the "Health Services" icon under Favorites.

    2. Select “View Upcoming Appointments.” This is the calendar icon on the top of your screen.

    3. Reschedule your appointment. To request to reschedule an appointment online, select the “Options” button next to your appointment and select “Reschedule Appointment.” If the appointment falls within the next 24 hours, you must call the provider's office to cancel the appointment. 

    4. Complete the form. You will want to be sure you send the request to the provider the appointment is scheduled with. If you cannot find the provider on the messaging list, you will need to call his or her office to cancel the appointment. Also, be sure to select when you would like to reschedule the appointment by noting your preferred date, day and time. Once you have finished, click “Send Request.”

     


  • Switching Between Accounts You Have Access To

    To switch between the accounts you have access to, please follow these steps:

    1. Go to myiuhealth.org and sign in. Click the "Health Services" icon under Favorites.

    2. Select the account you want to access. On this page, you will see a list of the names of people who have given you access to their account. To access their account, click on their name. You can switch between accounts by looking at the drop-down box, found above the lab results on the main Health Services page. When you click on a person’s name, you will have access to his or her Health Services information.

     


  • Questions About Your Health Record?
    For questions about your health record or if you believe something is not accurate, you may call Health Information Management at 317.963.1661 or email MyIUHealth@iuhealth.org (please only provide a summary of your concerns/questions, do not send personal health or billing information via email).